Dear Patients,
Unfortunately, we have seen an increase in calls to our emergency line for non-emergency issues, which delays our ability to assist patients in critical need.
We would like to remind everyone about the purpose of our emergency phone line. This line is reserved exclusively for genuine medical emergencies where urgent care is needed.
We understand that our general phone lines are busy, and we are working to improve the situation. However, we kindly ask for your patience and cooperation in keeping the emergency line free for those who truly need immediate medical attention.
For non-emergency queries, please:
• Use our general phone line – 02893322575 Option 4
• Consider online services where available (e.g. repeat prescription orders)
Thank you for your understanding and continued support.
Ballyclare Group Practice