Order Your Repeat Prescription
You can Order Your Prescription any time of the day.Over 60% of our patients now use this online service which means less hassle for you and less pressure on our telephone system. Please note this service is only for your repeat prescriptions. It is not for once off items or urgent prescriptions e.g antibiotics. Your will need your user ID and password. We will have your request ready within 2 full working days.
Are You Travelling Abroad?
If so, you may require vaccinations. You can get travel information at the NHS travel site. Our travel clinic can supply your travel vaccinations excluding the yellow fever vaccine. You must firstly submit your itinerary to us in writing. Complete this travel information form and leave it in at reception. We will contact you when the doctor has assessed your requirements for travel.
New Patients Welcome
If you would like to register with us please bring your medical card to the medical centre and complete our registration forms. If you do not have your medical card you can download a HS200 registration form. Your address must be within our Practice area. If you are registering for the first time in the UK please bring your passport and visa and complete the form available from the Health and Social Care Site.
Book An Appointment
From Monday 19th June Ballyclare Group Practice will be changing its appointments system. From that date forwards all appointments will be bookable on the day and there will be no advance bookings. Patients will be able to discuss and arrange appointments with their preferred GP on the day and it is hoped that this will improved both access and continuity of care.
Out of Hours Urgent Care
Outside surgery hours your call will be diverted to Dalriada Urgent Care. The service is delivered 6pm to 9am Monday to Friday, all weekends and Public Holidays. Dalriada Urgent Care does not replace normal GP services but is available to deal with urgent problems that cannot wait until the medical centre is open.Dalriada Urgent Care telephone: 028 2566 3500.
TelephonesWe are deeply sorry for the problems experienced by patients when queuing on the appointments lines. Due to a fault in the systems callers were getting cut off after 32 minutes, without an explanation. The telephone supplier has now implemented a solution to this problem and callers should not now get cut off suddenly when waiting in the queue. Once the appointments have been filled for the day anyone waiting in the queue will be informed of this and advised to call the next day.
Appointments
The capacity for appointments is based on the number of doctors working each day. Each doctor has a call list and once these lists are full the appointments line will close. There is a national shortage of doctors and capacity is not as high as the practice would like. It is important that this resource is used effectively and GP telephone triage enables the doctors to deal with some medical issues without the need for a face-to-face appointment. Where a face-to-face appointment is appropriate it is provided.
Emergencies
The practice has updated its emergency protocol to ensure that emergency calls are prioritised and responded to effectively and efficiently. As with all emergency services, the caller will be asked a will be asked a series of questions to enable the receiver to determine the best course of action.
Pharmacy First Service
If you have any of the following ailments you can go directly to your local pharmacy for treatment.
Acne, athletes foot, diarrhoea, haemorrhoids, headlice, groin infection, threadworms, vaginal thrush, earwax, mouthulcers, oral thrush, scabies or verrucae.
- NHS Health A-Z Information on various conditions.
Medicines A-Z NHS medicines information.
NI Direct Northern Ireland based health information.
Patient UK Large repository of medical information.
Want2Stop Northern Ireland Public Health: Stopping smoking support site.
- Lifeline Northern Ireland crisis response helpline service.
Minding Your Head Northern Ireland mental health support service.
Contact NI Northern Ireland independent counselling service.
CRUSE Bereavement counselling.
Relate NI Relationship and family services.
We regret any cause of dissatisfaction but if you wish to make a complaint please click on tabs below
Complaints Procedure
Complaints Form
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