Ballyclare Group Practice

George Avenue | Ballyclare | BT39 9HL

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Ballyclare Group Practice

Telephones

We are deeply sorry for the problems experienced by patients when queuing on the appointments lines. Due to a fault in the systems callers were getting cut off after 32 minutes, without an explanation. The telephone supplier has now implemented a solution to this problem and callers should not now get cut off suddenly when waiting in the queue. Once the appointments have been filled for the day anyone waiting in the queue will be informed of this and advised to call the next day.

Use of Emergency Phone Line

Dear Patients, Unfortunately, we have seen an increase in calls to our emergency line for non-emergency issues, which delays our ability to assist patients in critical need. We would like to remind everyone about the purpose of our emergency phone line. This line is reserved exclusively for genuine medical emergencies where urgent care is needed. We understand that our general phone lines are busy, and we are working to improve the situation. However, we kindly ask for your patience.

Booking your appointments

Clinical services at the Practice

Ordering your repeat prescriptions

Information on making self referrals

Register as a new patient of our practice

Our doctors, nurses, and practice staff

Monday to Friday: 9.00am to 6.00pm

Reception number: 028 9332 2575

Keep you details up to date with us

About Us

Our aim is to provide a high quality, caring and personal health care service to our whole patient population by:

  • Putting our patients at the centre of what we do
  • Having a highly qualified and trained multi-professional integrated primary Healthcare Team
  • Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.

Help Us to help You

Practices can be busy places and staff try hard to accommodate their patients – in return you are asked to behave in a polite and considerate manner. It would be appreciated if you would help your Practice keep surgeries running smoothly and ensure that patients are seen at the right time, by:

  • When you have an appointment please attend at the time stated, and if you are not able to attend please let the Practice know in advance, so the appointment can be used by someone else who needs it.
  • If you do not attend appointments, the Practice may de-register you. This means that you would stop being a patient of the Practice and you would no longer be seen by us
  • If more than one member of your family needs to see the Doctor or other Healthcare Professional, please book one appointment per patient
  • If you have to discuss a complex medical issue please let the Receptionist know so a suitable length of appointment can be arranged
  • Please notify the Practice if you change your address, telephone or mobile phone number
  • Test results take time to reach us, so please do not contact us before you have been asked to do so
  • We ask that you treat the doctors and staff with respect and courtesy

Disabled Facilites

Our Surgery is fully accessible for wheelchairs
We have disabled toilet facilities
Hearing Air Loop System available at reception

Recent News

Our New Website
Contraceptive and Sexual Health Services
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