Outside surgery hours your call will be diverted to Dalriada Urgent Care. The service is delivered 6pm to 9am Monday to Friday, all weekends and Public Holidays. Dalriada Urgent Care does not replace normal GP services but is available to deal with urgent problems that cannot wait until the medical centre is open.
Dalriada Urgent Care telephone: 028 2566 3500.
You can Order Your Prescription any time of the day.
Over 60% of our patients now use this online service which means less hassle for you and less pressure on our telephone system. Please note this service is only for your repeat prescriptions. It is not for once off items or urgent prescriptions e.g antibiotics. Your will need your user ID and password. We will have your request ready within 2 full working days.
If you would like to register with us please bring your medical card to the medical centre and complete our registration forms. If you do not have your medical card you can download a HS200 registration form. Your address must be within our Practice area. If you are registering for the first time in the UK please bring your passport and visa and complete the form available from the Health and Social Care Site.
From Monday 19th June Ballyclare Group Practice will be changing its appointments system. From that date forwards all appointments will be bookable on the day and there will be no advance bookings. Patients will be able to discuss and arrange appointments with their preferred GP on the day and it is hoped that this will improved both access and continuity of care.
If so, you may require vaccinations. You can get travel information at the NHS travel site. Our travel clinic can supply your travel vaccinations excluding the yellow fever vaccine. You must firstly submit your itinerary to us in writing. Complete this travel information form and leave it in at reception. We will contact you when the doctor has assessed your requirements for travel.
CORONAVIRUS (COVID-19) URGENT PRACTICE NOTICE
To help reduce the potential spread of infection we are advising all patients to phone before coming to the surgery.
We are limiting access to those patients who have been in contact by phone, have been assessed by their GP and have been invited to be seen at the medical centre. This is to protect vulnerable patients who may be attending and staff.
We must emphasise – do not attend the medical centre for an appointment, prescription or advice – PHONE FIRST.
Patients with possible Coronavirus symptoms – new persistent cough or temperature – should contact the NHS Helpline on 111 for advice and not the practice.
If you have another medical concern you should contact the appointments line – 93343500- as usual and staff will request some information from you to inform the GP.
Requests for medication can be made via the website, telephone or through one of the local pharmacies. Patients will be required to collect their prescription from one of the local pharmacies.
Please follow this guidance and the government guidance to the public regarding hand washing, social distancing, self-isolation etc.
We regret that these measures are necessary, but these are extraordinary circumstances.
A flu vaccination service will be provided in the medical centre from the beginning of October, over a period of around 6 weeks. Eligible patients will receive a letter over the next few weeks, which will explain how this year’s flu vaccinations will be administered during the Covid-19 pandemic. Patients must not contact the practice by telephone regarding the flu vac as this will overwhelm the system. Please wait to receive the letter, which will provide all the information that
The Medical Centre will be closed on Monday 31st August and reopen on Tuesday 1st September. In the case of an emergency please contact 02825663500. Please allow the staff 2 working days to process all online scripts.
The Medical Centre will be closed on Monday 13th July. In the case of an emergency please contact 02825663500. The Medical Centre will be open for emergencies only on Tuesday 14th July, patients should contact us on 02893322260. Please allow the staff 2 working days to process all online scripts.
NON NHS SERVICES
We provide a number of non NHS services e.g. medical reports, medicals for employment, LGV, insurance and travel vaccinations including yellow fever.
MINOR AILMENTS SERVICE
A free of charge 'Minor Ailments' service is now available from the local pharmacies, to treat conditions like verrucas, mouth ulcers, scabies, head lice, acne, thrush & diarrhoea.
TRAVEL INFORMATION If you are travelling you may require vaccinations. You can get travel information at the NHS travel site. We request that you download and complete the travel form and return to reception.